OpenAI and ServiceNow Expand Partnership to Cover Enterprise Workflows

OpenAI and ServiceNow have announced an expansion of their existing partnership, extending AI capabilities more deeply into enterprise workflow automation across ServiceNow's platform. The collaboration targets IT service management, HR workflows, and business process automation — areas where ServiceNow already has deep enterprise penetration. For developers building on either platform, this signals tighter API and agentic integration points between OpenAI models and ServiceNow's workflow engine. Organizations already using ServiceNow should expect AI-native automations to become more accessible without requiring custom model integration work. This partnership reflects the broader race among AI labs to lock in enterprise distribution through established SaaS platforms.